Terms and Conditions - STEROIDS-USA.VIP

By using our website or purchasing our products, you agree to comply with the terms and conditions outlined below:

You agree to use this website solely for personal, commercial, or educational purposes and to keep all sensitive information—such as shipping locations, billing addresses, and security policies—confidential. You also agree not to share your account details with any third party.
You understand that some products featured on this website may have potential health risks and side effects.
You confirm that you are at least 18 years old (if in Europe) or 21 years old (if in the US).
You affirm that you have no intention of causing harm to anyone or any entity and are using the website solely for legitimate purposes.
You agree to communicate with website administrators in a respectful and culturally appropriate manner.
You declare that you are not associated with law enforcement or any law enforcement agency.

All personal data collected by steroids-usa.vip will be managed in accordance with European law. The website will not disclose client information to foreign authorities, even if requested.
You are responsible for determining the legality of purchasing pharmaceutical products online in your jurisdiction.

All products undergo rigorous testing before being acquired by us. The manufacturer guarantees their quality and authenticity, and we take measures to ensure their protection.
If you encounter any quality issues, please notify the website administrator immediately by submitting a support ticket with a detailed description of the problem and relevant images, if necessary.
If you have an allergy to any ingredients in a product purchased from us and have already used it, we advise you to consult your physician, as such matters are beyond our expertise.

Please review the ordering guidelines carefully before submitting your order. Your order will remain inactive until payment is completed.
Orders will be processed within 24 hours of receiving payment.

You may cancel your order at any time before it is submitted to us. If you have already paid or your order has been activated, please submit a support ticket through our contact page to request a cancellation.

If you mistakenly order the wrong items and fail to inform us before the shipment date, we cannot reship the correct products. If the time between placing and paying for the order exceeds one week, please submit a support ticket to confirm the availability of the products.
Placing an order locks in the price. If the order is unpaid and the current price changes before payment, you will still be charged the original quoted amount.

For bulk orders that do not meet the minimum quantity for discounts, please place the order and contact us to negotiate a reduced price.

You can check the status, details, and contents of your order at any time by accessing your order history in the “My Account” section of our website.

Please note that your order number is not the same as the mail tracking code; they serve different purposes.

Packages are shipped via regular airmail from Europe, arriving in your country and then transported overland to your address. We only offer international shipping.

Once payment is received, orders are processed within 1-5 days and shipped. You will receive an email with the expected delivery date, which will also be available in your order history. Typical delivery times are 7 to 20 days. Please note that these dates are estimates provided by the mail service and may vary by 3-5 days due to factors beyond our control.

Your billing and shipping addresses may differ. The mailing address must be valid and accessible for at least 40 days. If you wish to send orders to multiple addresses, you must create separate orders, although you will only be charged shipping once.

If your parcel is delayed by more than 15 days, please notify us. Minor delays are normal due to mail service inconsistencies. For technical issues causing shipping delays, submit a support ticket, and we will address them. If an order is held in our warehouse for more than 7 days, request compensation through a support ticket. In such cases, we may credit your account for future purchases.

Orders may be split into multiple shipments, resulting in different delivery dates for each package. After receiving each package, please log in to your account, access your order history, and confirm receipt by clicking “accept.”

If your order is incomplete, please contact customer service to assess the situation and arrange for compensation.

If a product is damaged during shipment and is unusable, submit a support ticket with photos of the damaged item, labels, and packaging. Our support team will review the situation and assist you with compensation.

If a package is lost due to an incorrect address provided by you, we will not reship it. If you move before the scheduled delivery date and the package is missing 30 days after the delivery date, we will only refund 50% of the package’s value. If the package is missing 30 days after the scheduled delivery date, report it and provide the order ID and a new address for reshipment.

A package is considered lost if it is more than 30 days overdue. Notify us by the 15th day after the scheduled delivery date, as minor delays are common.

If your package is seized and you receive a confiscation letter, please provide a scan or photo and submit a support ticket. We will require a new address for reshipment. If you do not provide a new address, we will still reship, but without guaranteeing successful delivery.

If reshipped items are out of stock, you can either wait for them to be restocked or accept an alternative product of equal value.

Since the sender address on the package is falsified, we cannot receive returned packages. If you need to return products, submit a support ticket and discuss the matter with our customer service representative for further instructions.