SHIPPING AND PAYMENT
How Long Does it Take to Process and Receive an Order?
After placing your order, a confirmation email will be sent to your contact email address containing a list of the products you purchased.
Once your payment is received, we process and ship your order within 2-5 business days. While we strive to give you an estimated delivery time based on our statistics and previous experience, the shipping duration can be affected by various factors, such as shipping methods, postal service efficiency, customs clearance, and international transit.
For orders shipping to the USA, it usually takes between 7 to 15 business days for the package to arrive. However, this timeframe may vary depending on external factors.
Shipping Destinations
We offer worldwide shipping!
Where Do We Ship From?
We ship from multiple locations, including Europe, Singapore, Thailand, and India. For discretion, our organization’s name does not appear on any packaging to ensure a smooth and successful delivery process.
Shipping to a P.O. Box
Yes, we can ship to a P.O. Box. However, we cannot ship to APO (Army Post Office) addresses. If you need to send your package to a P.O. Box, please use your home or billing address and arrange to forward the package after it has arrived.
Can I Order Products from Your Website in Other Ways?
Unfortunately, our services are available exclusively through our website. We specialize in online sales to ensure smooth and secure transactions.
Large Orders
Yes, we can handle large or bulk orders! In the event that the order is too large for a single parcel, we will split it into multiple packages. You will only be charged for shipping once, regardless of how many parcels we need to send.
Packaging
We pack all items discreetly, ensuring that no references to our organization or the contents are visible on the package. To reduce our environmental footprint, we also reuse cardboard boxes from past orders, ensuring eco-friendly and secure packaging.
Shipping Duration
Delivery times vary depending on your location:
- USA, Canada, Europe, and Asia: 5-12 business days
- South Africa: 8-17 business days
Delivery times are approximate and may be affected by postal service performance, customs clearance, and international transit routes. In general, 80-85% of orders arrive within 10 days, while 15-20% arrive within 10-15 working days.
Shipping Delays
While most deliveries are on time, delays may occur due to factors beyond our control, such as customs or postal service disruptions. If your order hasn’t moved for 10 days, please contact us, and we will investigate the issue.
Tracking Your Order
Once your payment is confirmed and your order is shipped, we will provide you with a tracking code within 2-5 business days. For orders to the United States, you can track your order at www.usps.com once the package arrives in the US, or at www.track-trace.com/post for other tracking updates.
Customs Clearance
In the unlikely event that your package is seized by customs, we offer a free replacement policy. Please provide the official customs seizure letter, and we will reship your order within 3 business days.
Payment Information
After placing an order, you will receive an email with instructions for payment. Please follow the instructions carefully to avoid delays. Payments typically process within 2-3 business days after we receive proof of transfer.
Non-Delivered Packages
If you haven’t received your package after 30 days and it hasn’t been seized by customs, please contact us with your order ID, and we will reship your order free of charge.
Contact Us
If you have any questions or concerns, feel free to contact our customer service team via our website. We are available Monday to Friday and aim to respond to emails within 1 to 12 hours.